CAREERS AT WHRC
Join Our Team
We’re Hiring!
Washington Homeownership Resource Center (WHRC) seeks a customer focused, collaborative, and self-motivated person to join our statewide team. Work from anywhere in Washington state to help increase access to homeownership resources and supports statewide.
The Information & Referral Specialist provides accurate, comprehensive information and referral services to callers on the Homeownership and Foreclosure Prevention Hotline. They also assist clients who reach out via our website.
WHO WE ARE:
WHRC is a nonprofit organization with a mission to increase and preserve homeownership in Washington State by serving as a hub for education, resources, and partnerships. Through our hotline, website, and statewide outreach, we provide clients with personalized information and referral to vetted homeownership supports, including homebuyer assistance programs, pre-purchase education and counseling, mortgage and property tax foreclosure intervention counseling, reverse mortgage counseling, owner-occupied repair assistance, other post-purchase education and assistance, legal aid, and credit counseling. We have operated the state’s official Foreclosure Prevention Hotline since 2011. WHRC is an equal opportunity employer and values the diversity each team member brings to our work.
WHAT WE OFFER:
Starting hourly rate is $26-27 per hour. Through a shared HR/benefits services agreement, WHRC staff are employees of Parkview Services and have all benefits afforded to Parkview employees, including access to medical, dental, and vision insurance, short term and long-term disability, life insurance, and generous vacation and sick leave. Please note that WHRC is a distinct nonprofit organization from Parkview Services. WHRC staff also receive a monthly internet/technology stipend.
Language differential available for candidates who are bilingual and able to provide services in languages other than English.
WHAT YOU’LL DO:
- Answer the Homeownership and Foreclosure Prevention Hotline, providing information and referral services:
- Enter intake information into WHRC database
- Explain the foreclosure prevention process and homeowner rights and responsibilities
- Respond to a variety of inquiries ranging from homebuyer support, to home repair needs, scam and fraud prevention, natural disaster, property tax-related concerns, and more
- Assess caller needs and circumstances and refer to appropriate agencies and service providers
- Liaise with community-based agencies to ensure clients with additional challenges are connected to and served by those agencies
- Ensure up-to-date, accurate, relevant referral information related to WHRC services:
- Research and compile up-to-date information on resources available to homebuyers and homeowners
- Conduct outreach to service providers statewide and update referral database, informational materials, and website
- Engage in community outreach statewide
- Together with colleagues and vendors, assist with enhancement of technologies necessary for information and referral services
- Run data queries and provide reports or other presentations to support WHRC reporting and outreach
- Participate in regular training as required to maintain all appropriate certifications and meet WHRC goals
- Follow up with clients to resolve issues and collect feedback
WHAT YOU’LL BRING:
- High school or GED completed
- Ability to read, write, speak, and listen in English at fluent level; bilingual/multilingual applicants may be eligible to receive language pay differential.
- MS Office (Word, Excel, PowerPoint, Outlook, and SharePoint), intermediate level. Ability to learn and operate database and spreadsheet software. Comfort with AI office tools such as MS CoPilot.
- Ability to respond to people in crisis with patience and professionalism. Ability to maintain appropriate boundaries while interacting with compassion and empathy. Enthusiasm for working with clients, colleagues and partners with diverse backgrounds and experiences.
- HUD Housing Counselor Certification Exam must be passed within 90 days of hire.
REPORTS TO:
- Information and Referral Manager
LOCATION:
- Remote within Washington state; occasional travel and in-person meetings and outreach activities may be required. We strongly encourage applications from candidates located in counties across Washington state, particularly those outside of King, Pierce, and Snohomish counties, to help ensure broad statewide representation.
SCHEDULE:
- Mon-Fri 8 AM to 5 PM; occasional evening and weekend hours
FLSA STATUS:
- Full-Time, Non-Exempt, Hourly Position
TO APPLY:
- Applicants must submit a resume and a writing sample. The writing sample may be a cover letter or another example of professional writing.
- Application is open until filled, with priority given to applications received by Friday, April 24th.
- Questions about this position? Feel free to send us an email [email protected]
COULD THIS BE YOU?
Washington Homeownership Resource Center (WHRC) seeks new members for our Board of Directors. Board members are volunteers who represent WHRC positively to the public, private industry, government agencies, grantors, and at events. Board members contribute their expertise and time to advance organizational goals.
WHO WE ARE:
WHRC is a nonprofit organization with a mission to increase and preserve homeownership in Washington state by educating and empowering current and future homeowners. Through our hotline, website, and online portal, we provide personalized information and referral to vetted homeownership supports, including homebuyer assistance programs, pre-purchase education and counseling, mortgage and property tax foreclosure intervention counseling, reverse mortgage counseling, repair assistance, post-purchase education, legal aid, and credit counseling. We operate the state’s official Foreclosure Prevention Hotline. WHRC partners with elected officials, government agencies, lenders, and community organizations to advocate for resources, programs, and protections for homeowners across Washington. WHRC is also a proud Black Home Initiative partner, and is engaged in homeownership equity efforts statewide.
WHAT YOU’LL DO:
- Participate in board activities such as financial oversight, strategic planning, Executive Director (ED) evaluation, fundraising, board recruitment, promotion of organization in the community, and support of ED in implementation of mission and strategic plan.
- The board meets virtually 6 times per year.
- The Executive Committee meets virtually once per month.
- The full board meets for an annual one-day retreat virtually or in-person.
- Increase administrative and programmatic support for WHRC to increase sustainability for ED.
- Engage in advocacy on behalf of WA homebuyers and homeowners.
- Collaborate on development of a funding plan that ensures long-term organizational stability.
- Develop a strong board that balances governance with active participation needed by our small organization.
- Ensure WHRC’s commitment to a diverse board and staff reflective of the communities WHRC serves.
EXAMPLES OF SKILLS YOU CAN BRING:
- Lived Experience using homeownership assistance programs or foreclosure prevention resources
- Knowledge of project management, marketing, CRMs and/or adoption of new technology to help connect WHRC to resources and potential clients.
- Connection to and/or knowledge of policy, advocacy, and political environment surrounding homeownership and foreclosure issues across WA state.
- Command of fundraising strategies and tools to support our efforts to develop and carry out a practical plan.
- Expertise in HR or financial management of a nonprofit or in nonprofit accounting.
- Legal expertise relevant to nonprofit work and affordable homeownership.
- Banking, real estate, nonprofit or government background.
TO APPLY:
- Interested in this opportunity? Please upload your letter of interest by filling out our Career Interest Form.
- Questions about this position? Feel free to send us an email [email protected]
What We Offer
WHRC staff are employees of Parkview Services and have all benefits afforded to Parkview employees, including access to medical, dental, and vision insurance, short term and long-term disability, life insurance, and generous vacation and sick leave.
Health Insurance
Dental Insurance
Generous Time Off
Vision Insurance
Life Insurance
