WHRC 的职业生涯
加入我们的团队
我们正在招聘！
Washington Homeownership Resource Center (WHRC) seeks a customer focused, collaborative, and self-motivated person to join our statewide team. Work from anywhere in Washington state to help increase access to homeownership resources and supports statewide.
The Information & Referral Specialist provides accurate, comprehensive information and referral services to callers on the Homeownership and Foreclosure Prevention Hotline. They also assist clients who reach out via our website.
我们是谁：
WHRC is a nonprofit organization with a mission to increase and preserve homeownership in Washington State by serving as a hub for education, resources, and partnerships. Through our hotline, website, and statewide outreach, we provide clients with personalized information and referral to vetted homeownership supports, including homebuyer assistance programs, pre-purchase education and counseling, mortgage and property tax foreclosure intervention counseling, reverse mortgage counseling, owner-occupied repair assistance, other post-purchase education and assistance, legal aid, and credit counseling. We have operated the state’s official Foreclosure Prevention Hotline since 2011. WHRC is an equal opportunity employer and values the diversity each team member brings to our work.
WHAT WE OFFER:
Starting hourly rate is $26-27 per hour. Through a shared HR/benefits services agreement, WHRC 员工是 侨福服务 and have all benefits afforded to Parkview employees, including access to medical, dental, and vision insurance, short term and long-term disability, life insurance, and generous vacation and sick leave. Please note that WHRC is a distinct nonprofit organization from Parkview Services. WHRC staff also receive a monthly internet/technology stipend.
Language differential available for candidates who are bilingual and able to provide services in languages other than English.
你会做什么：
- Answer the Homeownership and Foreclosure Prevention Hotline, providing information and referral services:
- Enter intake information into WHRC database
- Explain the foreclosure prevention process and homeowner rights and responsibilities
- Respond to a variety of inquiries ranging from homebuyer support, to home repair needs, scam and fraud prevention, natural disaster, property tax-related concerns, and more
- Assess caller needs and circumstances and refer to appropriate agencies and service providers
- Liaise with community-based agencies to ensure clients with additional challenges are connected to and served by those agencies
- Ensure up-to-date, accurate, relevant referral information related to WHRC services:
- Research and compile up-to-date information on resources available to homebuyers and homeowners
- Conduct outreach to service providers statewide and update referral database, informational materials, and website
- Engage in community outreach statewide
- Together with colleagues and vendors, assist with enhancement of technologies necessary for information and referral services
- Run data queries and provide reports or other presentations to support WHRC reporting and outreach
- Participate in regular training as required to maintain all appropriate certifications and meet WHRC goals
- Follow up with clients to resolve issues and collect feedback
WHAT YOU’LL BRING:
- High school or GED completed
- Ability to read, write, speak, and listen in English at fluent level; bilingual/multilingual applicants may be eligible to receive language pay differential.
- MS Office (Word, Excel, PowerPoint, Outlook, and SharePoint), intermediate level. Ability to learn and operate database and spreadsheet software. Comfort with AI office tools such as MS CoPilot.
- Ability to respond to people in crisis with patience and professionalism. Ability to maintain appropriate boundaries while interacting with compassion and empathy. Enthusiasm for working with clients, colleagues and partners with diverse backgrounds and experiences.
- HUD Housing Counselor Certification Exam must be passed within 90 days of hire.
REPORTS TO:
- 信息和推荐经理
LOCATION:
- Remote within Washington state; occasional travel and in-person meetings and outreach activities may be required. We strongly encourage applications from candidates located in counties across Washington state, particularly those outside of King, Pierce, and Snohomish counties, to help ensure broad statewide representation.
SCHEDULE:
- Mon-Fri 8 AM to 5 PM; occasional evening and weekend hours
FLSA STATUS:
- Full-Time, Non-Exempt, Hourly Position
申请：
- Applicants must submit a resume and a writing sample. The writing sample may be a cover letter or another example of professional writing.
- Application is open until filled, with priority given to applications received by Friday, April 24th.
- Questions about this position? Feel free to send us an email [email protected]
这是你吗？
华盛顿房屋所有权资源中心 （武汉中心） 为我们的董事会寻找新成员。董事会成员是志愿者，他们积极代表 WHRC 向公众、私营企业、政府机构、授权人和活动发表意见。董事会成员贡献他们的专业知识和时间来推进组织目标。
我们是谁：
WHRC 是一家非营利组织，其使命是通过教育和赋权现有和未来的房主来增加和维护华盛顿州的房屋所有权。通过我们的热线、网站和在线门户，我们提供个性化信息和经过审查的房屋所有权支持，包括购房者援助计划、购房前教育和咨询、抵押贷款和财产税止赎干预咨询、反向抵押贷款咨询、维修援助、购房后教育、法律援助和信用咨询。我们运营该州的官方止赎预防热线。WHRC 与民选官员、政府机构、贷方和社区组织合作，倡导为华盛顿各地的房主提供资源、计划和保护。WHRC 还是一家自豪的 黑人家庭计划 合伙人，并致力于全州范围内的房屋所有权权益工作。
你会做什么：
- 参与董事会活动，例如财务监督、战略规划、执行董事 (ED) 评估、筹款、董事会招聘、在社区中推广组织以及支持 ED 实施使命和战略计划。
- 董事会每年召开 6 次会议。
- 执行委员会实际上每月召开一次会议。
- 全体董事会每年都会以线上或线下形式召开为期一天的务虚会。
- 增加对 WHRC 的行政和项目支持，以提高 ED 的可持续性。
- 代表西澳的购房者和房主进行宣传。
- 合作制定确保组织长期稳定的资金计划。
- 建立一个强大的董事会，以平衡治理和我们小型组织所需的积极参与。
- 确保 WHRC 致力于打造一个能够反映 WHRC 所服务社区的多元化董事会和员工队伍。
您可以带来的技能示例：
- 使用房屋所有权援助计划或止赎预防资源的生活经验
- 了解项目管理、营销、客户关系管理 (CRM) 和/或新技术的采用，以帮助 WHRC 与资源和潜在客户建立联系。
- 与华盛顿州房屋所有权和止赎问题相关的政策、倡导和政治环境的联系和/或知识。
- 掌握筹款策略和工具来支持我们制定和执行切实计划的努力。
- 拥有非营利组织人力资源或财务管理或非营利性会计方面的专业知识。
- 与非营利工作和经济适用房所有权相关的法律专业知识。
- 银行、房地产、非营利或政府背景。
申请：
- Interested in this opportunity? Please upload your letter of interest by filling out our Career Interest Form.
- Questions about this position? Feel free to send us an email [email protected]
我们提供什么
WHRC 员工是 侨福服务 并拥有为 Parkview 员工提供的所有福利，包括医疗、牙科和视力保险、短期和长期残疾、人寿保险以及慷慨的假期和病假。
健康保险
牙科保险
慷慨的休假
视力保险
人寿保险
