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Washington Homeownership Resource Center (WHRC) seeks a customer focused, collaborative, and self-motivated person to join our statewide team. Work from anywhere in Washington state to help increase access to homeownership resources and supports statewide.
The Information & Referral Specialist provides accurate, comprehensive information and referral services to callers on the Homeownership and Foreclosure Prevention Hotline. They also assist clients who reach out via our website.
KO SMO MI:
WHRC is a nonprofit organization with a mission to increase and preserve homeownership in Washington State by serving as a hub for education, resources, and partnerships. Through our hotline, website, and statewide outreach, we provide clients with personalized information and referral to vetted homeownership supports, including homebuyer assistance programs, pre-purchase education and counseling, mortgage and property tax foreclosure intervention counseling, reverse mortgage counseling, owner-occupied repair assistance, other post-purchase education and assistance, legal aid, and credit counseling. We have operated the state’s official Foreclosure Prevention Hotline since 2011. WHRC is an equal opportunity employer and values the diversity each team member brings to our work.
WHAT WE OFFER:
Starting hourly rate is $26-27 per hour. Through a shared HR/benefits services agreement, Osoblje WHRC-a su zaposleni u Parkview Services and have all benefits afforded to Parkview employees, including access to medical, dental, and vision insurance, short term and long-term disability, life insurance, and generous vacation and sick leave. Please note that WHRC is a distinct nonprofit organization from Parkview Services. WHRC staff also receive a monthly internet/technology stipend.
Language differential available for candidates who are bilingual and able to provide services in languages other than English.
ŠTA ĆETE RADITI:
- Answer the Homeownership and Foreclosure Prevention Hotline, providing information and referral services:
- Enter intake information into WHRC database
- Explain the foreclosure prevention process and homeowner rights and responsibilities
- Respond to a variety of inquiries ranging from homebuyer support, to home repair needs, scam and fraud prevention, natural disaster, property tax-related concerns, and more
- Assess caller needs and circumstances and refer to appropriate agencies and service providers
- Liaise with community-based agencies to ensure clients with additional challenges are connected to and served by those agencies
- Ensure up-to-date, accurate, relevant referral information related to WHRC services:
- Research and compile up-to-date information on resources available to homebuyers and homeowners
- Conduct outreach to service providers statewide and update referral database, informational materials, and website
- Engage in community outreach statewide
- Together with colleagues and vendors, assist with enhancement of technologies necessary for information and referral services
- Run data queries and provide reports or other presentations to support WHRC reporting and outreach
- Participate in regular training as required to maintain all appropriate certifications and meet WHRC goals
- Follow up with clients to resolve issues and collect feedback
WHAT YOU’LL BRING:
- High school or GED completed
- Ability to read, write, speak, and listen in English at fluent level; bilingual/multilingual applicants may be eligible to receive language pay differential.
- MS Office (Word, Excel, PowerPoint, Outlook, and SharePoint), intermediate level. Ability to learn and operate database and spreadsheet software. Comfort with AI office tools such as MS CoPilot.
- Ability to respond to people in crisis with patience and professionalism. Ability to maintain appropriate boundaries while interacting with compassion and empathy. Enthusiasm for working with clients, colleagues and partners with diverse backgrounds and experiences.
- HUD Housing Counselor Certification Exam must be passed within 90 days of hire.
REPORTS TO:
- Menadžer za informacije i preporuke
LOCATION:
- Remote within Washington state; occasional travel and in-person meetings and outreach activities may be required. We strongly encourage applications from candidates located in counties across Washington state, particularly those outside of King, Pierce, and Snohomish counties, to help ensure broad statewide representation.
SCHEDULE:
- Mon-Fri 8 AM to 5 PM; occasional evening and weekend hours
FLSA STATUS:
- Full-Time, Non-Exempt, Hourly Position
ZA PRIJAVU:
- Applicants must submit a resume and a writing sample. The writing sample may be a cover letter or another example of professional writing.
- Application is open until filled, with priority given to applications received by Friday, April 24th.
- Questions about this position? Feel free to send us an email [email protected]
DA LI OVO MOŽETE BITI TI?
Resursni centar Washington Homeownership (WHRC) traži nove članove za naš Upravni odbor. Članovi odbora su volonteri koji pozitivno predstavljaju WHRC javnosti, privatnoj industriji, vladinim agencijama, donatorima i na događajima. Članovi odbora doprinose svojom stručnošću i vremenom za unapređenje organizacionih ciljeva.
KO SMO MI:
WHRC je neprofitna organizacija sa misijom da poveća i sačuva vlasništvo nad kućama u državi Washington edukacijom i osnaživanjem sadašnjih i budućih vlasnika kuća. Putem naše telefonske linije, web-stranice i internetskog portala, pružamo personalizirane informacije i upućivanje na provjerenu podršku za vlasništvo nad nekretninama, uključujući programe pomoći kupcu kuće, edukaciju i savjetovanje prije kupovine, savjetovanje o intervenciji u slučaju hipoteke i poreza na imovinu, savjetovanje o povratnoj hipoteci, pomoć pri popravku, post- nabavite obrazovanje, pravnu pomoć i kreditno savjetovanje. Mi upravljamo službenom telefonskom linijom za prevenciju oduzimanja imovine u državi. WHRC sarađuje sa izabranim zvaničnicima, vladinim agencijama, zajmodavcima i društvenim organizacijama kako bi se zalagao za resurse, programe i zaštitu za vlasnike kuća širom Washingtona. WHRC je također ponosan Black Home Initiative partner, i uključen je u napore za vlasništvo nad nekretninama u cijeloj državi.
ŠTA ĆETE RADITI:
- Učestvujte u aktivnostima odbora kao što su finansijski nadzor, strateško planiranje, evaluacija izvršnog direktora (ED), prikupljanje sredstava, regrutovanje odbora, promocija organizacije u zajednici i podrška ED u implementaciji misije i strateškog plana.
- Odbor se sastaje skoro 6 puta godišnje.
- Izvršni komitet se sastaje praktično jednom mjesečno.
- Puni pansion se sastaje za jednodnevni godišnji odmor virtualno ili lično.
- Povećati administrativnu i programsku podršku za WHRC kako bi se povećala održivost ED.
- Uključite se u zagovaranje u ime kupaca i vlasnika kuća iz WA.
- Sarađivati na izradi plana finansiranja koji osigurava dugoročnu organizacionu stabilnost.
- Razviti snažan odbor koji balansira upravljanje i aktivno učešće koje je potrebno našoj maloj organizaciji.
- Osigurajte posvećenost WHRC-a raznolikom odboru i osoblju koje odražava zajednice kojima WHRC služi.
PRIMJERI VJEŠTINA KOJE MOŽETE DONETI:
- Proživljeno iskustvo korištenja programa pomoći pri posjedovanju kuće ili resursa za prevenciju oduzimanja imovine
- Poznavanje upravljanja projektima, marketinga, CRM-a i/ili usvajanja nove tehnologije za pomoć u povezivanju WHRC-a sa resursima i potencijalnim klijentima.
- Povezanost sa i/ili poznavanje politike, zagovaranja i političkog okruženja oko pitanja vlasništva nad kućom i ovrhe u cijeloj državi WA.
- Komandovanje strategijama prikupljanja sredstava i alatima za podršku našim naporima da razvijemo i sprovedemo praktičan plan.
- Stručnost u HR ili finansijskom upravljanju neprofitnom ili neprofitnom računovodstvu.
- Pravna ekspertiza relevantna za neprofitni rad i pristupačno vlasništvo nad kućom.
- Bankarstvo, nekretnine, neprofitna ili državna pozadina.
ZA PRIJAVU:
- Interested in this opportunity? Please upload your letter of interest by filling out our Career Interest Form.
- Questions about this position? Feel free to send us an email [email protected]
Šta nudimo
Osoblje WHRC-a su zaposleni u Parkview Services i imaju sve beneficije koje se pružaju zaposlenima u Parkviewu, uključujući pristup medicinskom, stomatološkom i osiguranju vida, kratkoročni i dugotrajni invaliditet, životno osiguranje i izdašan odmor i bolovanje.
Zdravstveno osiguranje
Dental Insurance
Velikodušno slobodno vreme
Osiguranje vida
Osiguranje života
